What my clients have to say about my work
Tim has been our IT support for nearly 15 years
Tim has been our IT support for nearly 15 years. During that time, he has set up and renewed our server system (complete with remote access) and has installed and maintained over 40 PCs and a dozen laptops – without which our company cannot function. He has also provided the necessary firewalls and multiple back-up systems to safeguard our work. Tim has been excellent throughout providing guidance to our staff over the phone, on-line and in person for problems great and small. All problems have been resolved promptly and effectively with a smile. It is important to note that Tim always works around the needs of the business – so, for example, server reboots are undertaken outside of normal working hours. I have recommended Tim to many Norfolk business owners as I cannot think that you could find a better IT support service.
Dr Pete Floyd Founding Director, RPA
A valued provider of IT services to our practice
Tim Wiseman became a valued provider of IT services to our practice following a recommendation from an existing client. Our previous IT requirements were handled in a rather haphazard fashion by a previous provider, so the approach Tim brought to us was very reassuring. Tim constantly creates availability to come to our aid either by site visit or remote access and I find we are rarely left with an issue unresolved for any unreasonable amount of time. For any resolution we are presented with options and costings and a full/frank explanation which, let’s be honest, I don’t always understand and so the explanations given help the decision-making process. I do not hesitate in recommending Tim and Elephant IT’s services.
Scott Chapman Director / Practice Manager, Colin Richardson Accountants & Tax Advisors
When things go wrong, I know who to turn to
I have known Tim professionally for over 10 years and have contracted Elephant IT for 3rd party IT support during this time right up to present where Tim hot seats for us once a week. Having someone you can trust with your IT infrastructure is vital, Elephant IT tick all the boxes for me. Tim is always at hand to advise, develop and implement whilst providing 24hr support to our in-house IT support function. When things go wrong, I know who to turn to. Over the years Tim has provided me with the IT expertise to enable us to strategically grow our IT and network infrastructure in line with our company growth. I wouldn’t hesitate to recommend his services.
Stewart Grand Business Manager, First Home Improvements
Before Yare electrical were introduced to Tim of Elephant IT were forever getting in a muddle with our IT and computers. For the last 7 years Tim has dealt with all our Computer issues. Tim is always at the end of the phone for you and very responsive. Tim was referred to us buy a friend and so easy to contact chat with and explains everything for someone like myself. We use Tim all the time and will continue to do so
Shaun Moore Managing Director, Yare Electrical Services
Helpful, fast and personable
Tim and Elephant IT have managed the IT services at The Garage over 10 years. Throughout this time Tim has been solution focused and supported our organisation to grow and develop, whilst helping us remain budget conscious. From supporting the installation of major new pieces of software for facilities and customer management through to sourcing and replacing our server and facilitating migration to cloud sourced functions. Tim is helpful, fast and personable; I would recommend him.
Adam Taylor Executive Director, The Garage